Here at The Gadget Show we want your help to try and stop some of the UK’s Internet Service Providers advertising their broadband services as having “unlimited downloads”.
In reality, many have small print explaining that your broadband service is not actually unlimited at all.
Many run what they call ‘fair use policies’. If you download more content than they decide is reasonable, acceptable or ‘fair’, the ISP reserves the right to restrict your downloads, or your connection speed – or in the very worst cases, disconnect you altogether!
We think this is wrong. If they advertise unlimited downloads, then clearly you should get unlimited downloads.
HOW TO GET INVOLVED
If you subscribe to an “unlimited” package – and you agree with us – then we’d like you to contact your ISP and make a complaint. Below is a table of all the ISPs that currently offer this kind of package, and how to reach them by telephone, e-mail and snail mail.
We’ve also included a sample e-mail/letter that you could send, also below.
If you want to measure your own data usage, then download your own Broadband Download Monitor (By clicking the Broadband Download Monitor link, you consent to be redirected to Broadband Choices and will leave the Gadget Show website. To use the Broadband Download Monitor, you must register with BroadbandChoices.co.uk, a third party site. Please note that you will NOT be registering with FiveFWD or The Gadget Show for the purposes of the Data Protection Act.) #
And, if you’ve had your “unlimited” service restricted, suspended or even disconnected because your data usage was deemed excessive, then get in touch. E-mail us at firstname.lastname@example.org
INTERNET SERVICE PROVIDERS
|NAME||TEL ##||Postal Address|
|ADSL4Less||0871 240 1499 (option 5)||send e-mail||24 Chiswell Street, London,EC1Y 4TY|
|Be||0808 101 3430||send e-mail||Be House, 62 Lancaster Mews, London, W2 3QG|
|BT Broadband||0800 800 150||Contact form||BT PLC, Correspondance Centre, Durham, DH98 1BT|
|Demon||0141 567 1783(option 4)||send e-mail||Thus Plc, Gateway House, 322 Regent’s Park Road, London, N3 2QQ|
|EFH Broadband||0808 156 4776||send e-mail||EFH Broadband, 195 North Street, Leeds, LS 2AA|
|Homechoice (now Tiscali)||0871 222 3311 (Option 2, 2)||send e-mail||Tiscali UK Ltd, PO Box 14505, Birmingham, B46 1BF|
|O2 Broadband||0800 230 0202||send e-mail||O2 Complaint Review Service, PO Box 116, Leeds, LS11 5DS|
|Orange Broadband||0800 980 1492||Contact form||Orange UK Plc, PO Box 486, Rotherham, S63 5ZX|
|Pipex||0800 458 7000||send e-mail||Pipex Home Call LTD, Complaints Department, Christie Fields, Derwent Avenue, Manchester, M21 7QS|
|Post Office||02871 304 703||send e-mail||Post Office Telecoms Services, Bridge Court, The Close, Newcastle Upon Tyne, NE1 3BA|
|Tiscali||0800 975 3030 (option 4)||send e-mail||Tiscali UK Ltd, PO Box 14505, Birmingham, B46 1BF|
|UK Online||0800 053 0606 (option 3)||send e-mail||UK Online,The Maltings, Charlton Road, Shepston Mallet Sommerset, BA4 5QE|
|Utility Warehouse||0208 955 5000||send e-mail||Utility Warehouse, Edge Business Centre, Dryden House, Humber Road, London, NW2 6EW|
|Virgin Media (Non-Cable only)||0800 052 0459||Contact form||Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ|
|Vodafone Home Broadband||0808 0000166||send e-mail||Customer Correspondance, Vodafone Lts, PO Box 549, Banbury, Oxon, OX17 3JZ|
Whilst every effort has been made to include all the ISPs which offer “unlimited” packages in this list, please contact us at email@example.com if your service provider does appear here.
Write to your ISP
Dear [insert name of your ISP],
I am writing to complain about your use of the term “unlimited” when advertising your uncapped broadband service.
Your terms and conditions warn your customers that you have the right to restrict this uncapped service in some way if the amount of data being downloaded is deemed to be unfair, or excessive.
However, I believe this is wrong. If you are advertising uncapped or “unlimited” downloads then your customers should be getting exactly that – unlimited downloads, without restriction.
I am writing to demand that you remove the policy you have in place restricting the amount of data a customer can download on your uncapped data plan to more accurately reflect what you advertise.
I would appreciate a reply and an explanation of what action you intend to take.