Channel 5

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Sue

Sue

01 November 2010

I concur with Brett's comments. I've tried to switch from AOL to BT and need a MAC code from AOL to do this. Despite the regulations saying they have to provide this within 5 days, 2 weeks on I'm still waiting. AOL have put every obstacle in my way, even saying that they can't confirm my address and phone number as the account holder (which hasn't changed in 15 years) and then hanging up!!! Ofcom have no authority to take any sanctions against the broadband suppliers for this breach in regulation, so where do customers go? Come on Gadget team, start a campaign to get this sorted. It's great you telling us about the Broadband deals on offer, but if you can't, or have difficulty switching to take advantage of these deals there is no point in wetting our appetite!!

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